terms
We hope you will be satisfied with your purchase and we apologize if this is not the case. As each item is handmade during your order, returns for exchange are accepted in the following cases:
- The bracelet bought is finally too big: after contacting us via the contact page of the site and obtained an agreement from us, return it in its original packaging. It must be accompanied by a note from you stating the new desired length. Upon receipt of your return we will make the adjustment to the correct length. The return costs of the bracelet remain at your expense.
- The bracelet bought is finally too small: contact us via the contact page of the site. The bracelet to be completely remanufactured, you will be asked a fixed participation of 5 €. For this purpose we will send you by email a request for payment by CB for re-manufacture of the bracelet (secure encrypted link). Once your payment is made, return the bracelet in its original packaging. It must be accompanied by a note from you stating the new desired length. Upon receipt of your return we will proceed to the manufacture of the new bracelet to the right length. The return costs of the bracelet remain at your expense.
- The bracelet bought was a gift, and the model is not suitable: contact us via the contact page of the site. The bracelet to be completely remanufactured, you will be asked a fixed participation of 5 €. For this purpose we will send you by email a request for payment by CB for re-manufacture of the bracelet (secure encrypted link). Once your payment is made, return the bracelet in its original packaging. It must be accompanied by a note from you stating the new desired length. Upon receipt of your return we will proceed to the manufacture of the new bracelet to the right length. The return costs of the bracelet remain at your expense.
- The bracelet bought is defective: contact us via the contact page of the site and describe us precisely the defect found on the bracelet. If necessary we may be led to ask you to send us pictures of the bracelet. Depending on the nature of the defect and the stock of leather and / or accessories (beads) you will be offered: . an exchange for an identical bracelet
. an exchange for a bracelet of your choice in the shop. In case of a difference in price, a refund will be made to your bank account / Paypal. In case of price difference upwards we will send you by email a request for payment by credit card for the remainder to be paid (secure encrypted link).
. a credit of the amount of your purchase, valid for one year in all the shop of the site.
If the above conditions are not met, we will not be able to process the exchange requests regardless of whether the items have been returned to us by mail.
Deadlines for returns
You have a period of fifteen days from receipt of your order to request an exchange with us. The request must be made via the contact page of the site. After this period, no exchange request will be accepted except in cases of obvious defect within three months of purchase.
Exclusions / additional conditions
- All items must be returned in their original packaging with the product labels intact.
- All items must be in their original condition and have not been worn or modified.
- Articles are entitled to exchange only once.
- The cost of returning an item are the responsibility of the customer. We advise to return with a postage with a tracking number (letter followed, colissimo).
- We reserve the right to refuse a return / exchange if a similar request has already been made during a previous order.
- The right of return / exchange of our articles does not concern the damage, accidental or not, resulting from an inappropriate use or from a normal wear of the product.
- In accordance with Article L.121-21-8,3 ° of the Consumer Code, the right of withdrawal can not be exercised concerning personalized products, which is the case for all the products on sale on the site since they are made to measure and with each order, Made in Brittany does not have stock of finished products.
- After validation by us of your request for return it will always be proposed an exchange or a re-manufacture of the article. In case of refusal from you a credit of the amount of your purchase will be sent to you, valid for one year on all the site. There will never be a refund of your order except in exceptional cases that have been the subject of a specific written agreement from us.
- Any decision made by us following a request for return / exchange is final and will be motivated in writing.